SHIPPING POLICY.

1. Where We Ship

We currently ship across all serviceable pincodes within India. International shipping is coming — sign up for our newsletter to be the first to know.

2. Processing Time

• In-stock orders are packed and dispatched within 1-3 business days of payment confirmation.
• Pre-order items ship as per the estimated date shown on the product page (typically 3-4 weeks from launch).
• Orders placed on weekends or public holidays are processed the next business day.

3. Delivery Timelines (After Dispatch)

• Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 2-4 business days.
• Tier-2 & Tier-3 cities: 4-7 business days.
• Northeast, Jammu & Kashmir, Ladakh, Andaman & remote areas: 7-10 business days.

Timelines are indicative and may vary due to weather, courier load, festive rush, or unforeseen events.

4. Shipping Charges

• Flat rate: ₹99 per order across India.
• FREE shipping on all orders above ₹1,499.
• Any promotional free-shipping banner shown at checkout takes precedence.

5. Order Tracking

• Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number and a link to your courier partner's tracking page.
• You can also track from our website's "Track Order" page using your Order ID and email.

6. Failed Delivery Attempts

• Couriers typically make 2-3 delivery attempts. Please stay reachable on the phone number provided at checkout.
• If a parcel is returned to us undelivered after all attempts, we'll contact you to arrange re-shipment. Additional shipping charges may apply.

7. Damaged Parcel on Arrival

If your package looks tampered with or damaged when delivered, please refuse the delivery or open it on camera and email us within 24 hours at label@wearonesense.com with photos/video. We'll replace it at no cost to you.

8. Cash on Delivery (COD)

COD is currently unavailable while we scale. All orders are prepaid via UPI, cards, net banking, or wallets.

9. Order Changes & Cancellations

• Need to change your address or size? Email us within 2 hours of ordering — we'll do our best if the parcel hasn't been picked up yet.
• Cancellations are allowed only before dispatch. Once shipped, follow our Returns & Exchange Policy.

10. Contact

Shipping questions? Reach us at label@wearonesense.com — we typically reply within a business day.