RETURNS & EXCHANGE.

1. The Quick Version

• Size exchanges only — no returns for a change of mind.
• Request within 7 days of delivery.
• Product must be unused, unwashed, with all original tags & packaging intact.
• Refunds only for damaged/incorrect items or when an exchange isn't possible.
• Customer bears return shipping — unless the fault is ours.

2. Eligible Products

• All full-price and discounted regular products.
• Not eligible: pre-order items already fulfilled outside the 7-day window, gift cards, sale-final items (marked "final sale"), items marked "customized" or "made-to-order".

3. How to Request a Size Exchange

1. Email label@wearonesense.com within 7 days of delivery with your Order ID, the size you have, the size you want, and photos showing the tags still attached.
2. We'll reply within 1-2 business days with a return address and an RMA reference.
3. Ship the item back to us (see "Return Shipping" below).
4. Once we receive and inspect the item (usually within 2-3 business days of arrival), we'll dispatch your new size at no additional charge.

4. Condition Requirements

To qualify for an exchange, the returned item must be:

• Unused, unwashed, and unaltered — no signs of wear, smell (perfume/deodorant), stains, or damage.
• With all original tags and hangtags attached.
• Packed in the original packaging where possible.

Items that don't meet these conditions may be sent back to you, at your expense, without exchange.

5. Return Shipping

• Customer bears the return courier cost when returning an item for a size exchange (our small-batch pricing keeps costs down for you upfront — this is the tradeoff).
• We bear the courier cost if the fault is ours: wrong item shipped, wrong size sent, or a manufacturing defect. Send us photos and we'll arrange a free pickup or reimburse the return shipping.
• We recommend using a trackable courier — we can't be held responsible for returns lost in transit.

6. Refunds (Limited)

Refunds are only issued in the following cases:

• The item you received is damaged, defective, or incorrect, and you've reported it within 24 hours of delivery (with photos/video).
• An exchange is unavailable — e.g. we've run out of the size you want and can't restock within a reasonable time.
• The order was cancelled before dispatch.

Approved refunds are processed to your original payment method within 5-7 business days of approval. Depending on your bank/card issuer, it may take a further 3-5 days to reflect.

7. Non-Refundable Situations

• Change of mind after delivery.
• Colour/print variance within normal manufacturing tolerance (dye batches, wash treatments).
• Slight measurement variance of ±1-2 cm from the size chart — small-batch garment production has natural variance.
• Items returned outside the 7-day window or without tags.

8. Pre-Order Refund Rule

Pre-orders can be cancelled for a full refund anytime before we dispatch. Once dispatched, the standard 7-day size exchange rules apply.

9. Not Delivered Yet?

If your order is delayed beyond our promised window, please write to us before starting a refund claim — we'll look into it with the courier immediately.

10. Contact

Exchange or refund questions? Email label@wearonesense.com with your Order ID. We're a small team but we reply fast (24-48h on weekdays).